Shipping Policy
Effective Date: July 2026
At Bramford Hardware, we are committed to providing a reliable and efficient delivery service. Please review our Shipping Policy before placing your order.
Order Processing
Orders are processed Monday to Friday, excluding public holidays.
- Processing Time: 1–3 Business Days
- Orders placed on weekends or public holidays will be processed on the next business day.
All orders are subject to payment verification and stock availability before dispatch.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Economy Shipping | 5–8 Business Days | FREE |
| Standard Shipping | 3–4 Business Days | £15.00 |
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information where available.
Tracking updates may take up to 24 hours to appear after dispatch.
Delivery Information
Please ensure that your shipping address is complete and accurate before placing your order.
Bramford Hardware cannot be held responsible for delays or failed deliveries caused by:
- Incorrect or incomplete addresses
- Customer availability
- Courier delays
- Severe weather
- Customs procedures (where applicable)
- Public holidays
- Events beyond our reasonable control
Multiple Shipments
If your order contains multiple products, they may be dispatched separately depending on warehouse availability.
There is no additional shipping charge for split shipments.
Delivery Delays
While we aim to deliver within the estimated timeframes, delivery dates are estimates only and are not guaranteed.
Unexpected delays may occasionally occur due to circumstances outside our control.
If your order experiences a significant delay, our customer support team will be happy to assist.
Shipping Restrictions
Some products may not be available for delivery to certain regions due to courier limitations or legal restrictions.
If we are unable to fulfil your order, we will contact you as soon as possible and provide an appropriate solution or refund.
Damaged or Missing Deliveries
If your order arrives damaged or appears incomplete, please contact us within 48 hours of delivery.
To help us investigate, please include:
- Your order number
- Photos of the package and product (if damaged)
- A description of the issue
Lost Parcels
If your parcel has not arrived within the expected delivery period, please contact us.
We will work with the courier to investigate the shipment and provide updates.
Where appropriate, we may offer a replacement or refund following the outcome of the courier investigation.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Bramford Hardware
43 Park Rd
Dudley DY1 4JN
United Kingdom
Phone: +44 1902 670654
Email: help@bramfordhardware.co.uk