Privacy Policy

Effective Date: July 2026

At Bramford Hardware, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from Bramford Hardware, we may collect certain information, including:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order details
  • Payment information (processed securely through trusted payment providers)

Automatically Collected Information

We may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Pages viewed
  • Referral source
  • Cookies and similar technologies

How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders
  • Deliver products and services
  • Provide customer support
  • Communicate order updates
  • Verify transactions and prevent fraud
  • Improve our website and customer experience
  • Respond to enquiries
  • Comply with legal and regulatory obligations
  • Maintain website security

If you choose to receive promotional communications, you may unsubscribe at any time.

Payment Information

For your security, Bramford Hardware does not store your complete payment card information.

Payments are processed securely by trusted third-party payment providers using industry-standard encryption and security measures.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your shopping cart
  • Improve website functionality
  • Enhance your browsing experience
  • Analyse website traffic
  • Improve our services

You can manage or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.

Sharing Your Information

We may share your information only when necessary with trusted service providers, including:

  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • Fraud prevention services
  • Analytics providers
  • Professional advisers
  • Government or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete orders
  • Provide customer support
  • Meet legal, tax, and accounting requirements
  • Prevent fraud
  • Resolve disputes

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Restrict certain processing activities
  • Object to processing where applicable
  • Request a copy of your personal data
  • Withdraw consent where consent is the legal basis for processing

To exercise these rights, please contact us using the information below.

Data Security

We implement appropriate technical and organisational safeguards designed to protect your personal information against unauthorised access, alteration, disclosure, misuse, or loss.

Although no online system can guarantee absolute security, we continuously maintain reasonable security measures to protect customer information.

Third-Party Websites

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is intended for general audiences and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

International Data Transfers

Some of our trusted service providers may process information outside the United Kingdom. Where applicable, appropriate safeguards are implemented to protect your personal information in accordance with relevant data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or operational requirements.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Bramford Hardware
43 Park Rd
Dudley DY1 4JN
United Kingdom

Phone: +44 1902 670654

Email: help@bramfordhardware.co.uk