Payment Policy
Effective Date: July 2026
At Bramford Hardware, we are committed to providing a secure and convenient payment experience for all customers. This Payment Policy explains the payment methods we accept and how payments are processed.
Accepted Payment Methods
We accept a range of secure payment methods, which may include:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
- PayPal (where available)
- Other secure payment methods displayed during checkout
Available payment options may vary depending on your location and device.
Payment Security
Your security is important to us.
All payments are processed securely through trusted third-party payment providers using industry-standard encryption and secure payment technology.
Bramford Hardware does not store your full credit or debit card details.
Payment Authorisation
When you place an order, your payment may be subject to authorisation and security verification.
If authorisation cannot be completed, your order may be delayed, cancelled, or declined.
Pricing
All prices displayed on our website are shown in the applicable currency.
Unless otherwise stated, prices include any taxes required by law.
Shipping charges, where applicable, will be displayed during checkout before payment is completed.
Order Confirmation
Once your payment has been successfully authorised, you will receive an order confirmation email containing:
- Order number
- Purchased items
- Billing summary
- Delivery information
If you do not receive an order confirmation, please check your spam or junk folder before contacting us.
Payment Verification
To help prevent fraud and protect our customers, we may perform additional verification checks before dispatching an order.
Where necessary, we may contact you to confirm certain order details.
Failure to provide requested information may result in order cancellation and a refund.
Failed or Declined Payments
A payment may be declined for several reasons, including:
- Insufficient funds
- Incorrect billing information
- Bank security checks
- Payment provider restrictions
- Technical issues
If your payment is declined, please contact your payment provider or try an alternative payment method.
Refunds
Approved refunds will be issued using the original payment method whenever possible.
Depending on your bank or payment provider, refunds typically appear within 5–10 business days after processing.
For full details, please refer to our Returns & Refund Policy.
Fraud Prevention
To protect both our customers and our business, Bramford Hardware reserves the right to:
- Refuse suspicious transactions
- Request identity or address verification
- Cancel orders suspected of fraudulent activity
- Report suspected fraud to the appropriate authorities where required by law
Currency
Payments are processed in the currency displayed during checkout.
If your payment card uses a different currency, your card issuer may apply exchange rates or additional fees. Please contact your bank for further information.
Contact Us
If you have any questions regarding payments or billing, please contact us:
Bramford Hardware
43 Park Rd
Dudley DY1 4JN
United Kingdom
Phone: +44 1902 670654
Email: help@bramfordhardware.co.uk